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By accessing or using the SARALNOVA Business Operating System ("SARALNOVA BOS"), you ("User") agree to comply with the terms and conditions of this End User License Agreement ("Agreement"). If you do not agree to these terms, please refrain from using SARALNOVA BOS.
This Agreement outlines the relationship between you, the User, and the Provider of SARALNOVA BOS. SARALNOVA is a comprehensive software solution designed to streamline operations for hotels, restaurants, and retail shops. By using SARALNOVA BOS, you confirm that you have read, understood, and agreed to the terms outlined herein.
The Provider grants you a non-exclusive, non-transferable, and revocable license to access and use SARALNOVA BOS for managing business operations related to hospitality and retail. This license covers:
User: The individual or business entity accessing and using SARALNOVA BOS.
Provider: The entity offering SARALNOVA BOS.
Modules: Functional segments of the platform, including Hotel, Restaurant, and Shop Management.
Services: The functionalities and support offered within SARALNOVA BOS.
SARALNOVA BOS delivers integrated tools across various modules:
Account Security: Keep your login credentials secure. You are responsible for all activity under your account.
Legal Compliance: Use SARALNOVA BOS in accordance with all applicable laws and data regulations.
Proper Usage: The software must be used solely for legitimate business purposes within the intended modules.
You agree not to:
Data Collection: Business and customer data may be collected for platform functionality.
Security: SARALNOVA uses industry-standard encryption and best practices to safeguard your data. However, no system is 100% immune to threats.
User Consent: Users must obtain necessary consents when collecting or processing customer data.
Customer Support: Technical support is available during regular business hours.
Software Updates: Regular updates will be pushed to improve performance, features, and security.
Custom Requests: Additional features can be requested and may be subject to separate agreements and costs.
Fees: Users agree to pay subscription fees for selected modules as outlined on the pricing page (saralnova.com/pricing).
Non-payment: Failure to pay may result in restricted or suspended access.
By User: You may discontinue use and cancel your subscription at any time.
By Provider: We may suspend or terminate your account in case of non-payment, policy violations, or misuse. No refunds will be provided in such cases.
To the fullest extent permitted by law, SARALNOVA’s liability is limited to the amount paid by you in the last 12 months. We are not liable for indirect losses, including but not limited to lost profits, data loss, or business interruption.
This Agreement is governed by the laws of Nepal. Disputes will be resolved through arbitration or appropriate legal processes in the jurisdiction where the Provider operates.
We reserve the right to update this Agreement. Significant changes will be communicated via email or platform notification. Continued use of SARALNOVA BOS implies acceptance of the updated terms.
Severability: If any part of this Agreement is found invalid, the remaining sections remain enforceable.
Entire Agreement: This Agreement represents the complete understanding between the User and the Provider.
For questions or support, please reach out to us at [email protected].