This page explains how to request deletion of a SaralNova account and what happens to your data. It applies to the SaralNova mobile apps (App Store and Google Play) and related SaralNova services provided by Skybase Innovations.
Account deletion is permanent. Once completed, you will lose access to the app, web dashboard, and any business data tied to that account, except where we must keep records as described below.
You can request deletion in either of these ways:
We may ask you to confirm the request so we can verify that you own the account.
After we verify your request, we process account deletion within 7 days. You will receive an email confirmation when deletion is complete.
When your account is deleted, we remove or anonymize:
Some information may be kept only as required by law, accounting, tax, or fraud-prevention rules. This can include invoices, payment records, tax documents, and transaction history needed to meet Nepal legal and financial obligations. Retained records are limited to what is necessary and are not used for marketing.
If your user account belongs to a business workspace (for example a hotel, restaurant, or shop), deleting your personal login does not automatically delete the business’s operational data. An owner or admin must request deletion of the business workspace separately. Other team members may still have access until the workspace itself is closed.
Deleting your SaralNova account does not automatically cancel App Store or Google Play subscriptions. Cancel those subscriptions in your Apple ID or Google Play account settings before or after deletion. Paid subscription fees already charged are not refunded except where required by applicable law.
See our Privacy Policy and Terms and Conditions for how we collect, use, and protect information.
Questions about account deletion can be sent to [email protected].
